Delivery Information

Next Day Delivery
We will endeavor to despatch orders received within 24 hours and many orders will be dispatched the very same day!

What are my delivery options?
Power With Grace will pay for your order to be delivered to you by either Royal Mail Recorded Delivery or by our trusted courier service depending on its weight. The benefit of this is that if you are unavailable when we deliver, the postal service will leave you a card and keep your purchase safe until you are in a position to either take delivery or arrange to collect it locally. This does cost us more but it also ensures ourselves as well as yourself that your purchase is properly looked after, hopefully giving us both total piece of mind.

For a limited period only!
Power With Grace will pay for all orders over £45 to be delivered free of any charge* basically we will pay for the postage and packaging. For orders under £45 P+P will be charged at £3.99

*Free delivery is only applicable for UK mainland deliveries.

Postage may vary for deliveries to Northern Ireland but we guarantee not to charge anymore than to cover our own postage costs. If you are looking to purchase from Northern Ireland please e-mail us for a cost for postage, please tell us the product/s you would like to purchase and we will endeavour to get a quotation back to you within one working day.

How long will it take to deliver?
We do aim for next day delivery but your order could in some cases take up to 2-5 working days. You are of course welcome to enquire about your order at anytime, please click here for contact details.

How To Pay
We accept all the major credit cards and payment can be made securely on our site or you can call us with your details.
You can pay using any of the following methods including paypal.

Or you can send us payment in the post using Cheque, Postal order or Banker's draft or you can use a direct money transfer
Please do not send cash, as we cannot take responsibility for its safety.

How secure is the Power with Grace website?
Security is the main consideration for online purchasing which is why we take security very seriously.
Our Merchant Banker is Barclays PLC and we use Protex as a Payment Service Provider, it is their joint top priority to ensure that transaction data is kept secure at all times.

Transaction Security
All transaction information passed between Barclays PLC and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. We can be completely secure in the knowledge that nothing we pass to the Protx servers and Barclays PLC can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage
Once on their systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.

Customer Support and Service
Our customer services are at our head office at Treetops House, if you wish to talk to a member of the customer services team please do not hesitate to call them about anything relating to Power With Grace or the website. Our office hours are 9am to 5.30pm Mon-Fri, however we do monitor our e-mail outside of these hours.

Our Privacy Policy
We are totally committed to protecting your privacy and we will only use the information that we collect about you in a lawful way.
We do collect some information about you which helps us to process your order in the best possible time and this allows you to return to our website and not have to fill in the same information again and again each time you want to buy something.
Whilst we may e-mail you using your supplied e-mail address for queries about your orders or for order confirmation, once the order is complete we will not e-mail you in the future unless you have given us your consent.

Terms and Conditions
1. The terms of the contract do not affect your statutory rights
2. All Prices are shown inclusive of VAT
3. Returned or represented cheques will be charged a £10 administration fee
4. Prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of dispatch.
5. Claims arising from shortages or damages must be made within 3 days upon receipt of the goods. Damaged/shortage of parcels must be signed for as damaged/parcel shortage
6. Goods dispatched to a third party are at your own risk
7. Goods remain the property of Power With Grace until full payment has been received

Goods can be collected from our premises giving prior notice to our sales department hours: Monday - Friday 9am - 5pm

Your right to cancel your order: cancellation notice
You do have the right to cancel your order within a 7 working day period of receiving the goods we do require the cancellation by letter in writing, but to make things easier for you we can except a fax or email (as opposed to a telephone call which is not sufficient). In the event of cancellation the goods must be returned (as New) at the customers own expense. If the goods are not returned we can arrange for the goods to be collected and the direct cost will be returned from the refund total.

Returns
Returned goods will only be accepted for exchange/refund when returned as new in original wrappings within 14 days of purchase. The customer meets the cost of returning the goods. We only exchange or refund the value of the goods, not the postage and packing
The following cannot be returned:
• Goods that have been worn/washed/altered or soiled
• Sparring equipment that is squashed/out of shape following initial delivery by us
• Sparring equipment with straps fastened, causing wrinkling
• Discontinued merchandise
• Merchandise not in original wrapping with instructions

Our Complaints Procedure
If you have any complaints about Power With Grace, regarding orders, products or anything else please send an email to info@powerwithgrace.co.uk. We take complaints and problems seriously and promise to:
• Acknowledge your complaint within 5 working days
• Keep you informed throughout the complaints procedure
• We will endeavor to respond to all complaints within 5 working days